Frequently Asked Questions(FAQs)
Measure under your arms and around the fullest part of your bust.
Measure a loop from your shoulder, down the front of the body to the crotch and back up on the other side.
Measure around your natural waistline.
Stand with your legs together and measure around the fullest part of your hip.
TIP:Make sure the tape is untwisted. Don’t tug the tape too tight, but don’t leave it too loose either.
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Our returns policy is in accordance with the European Consumer Law.
In case any good or product purchased through the website is defective or damaged you must immediately proceed to inform the Company via our web form, providing details of the alleged damage or defect.
Any goods being returned by reason of not conforming to the contract shall be inspected by the Company and you shall be informed of your right to a replacement, or refund (if applicable) via the email address that you have provided when placing your order. You shall be reimbursed in full in respect of any sums that you have paid pertaining to a defective or damaged product, using the same means of payment that you used for the initial transaction.
Return your items to the address detailed on your delivery note. Returns can be mailed to: Artemidos 14, 2nd Floor, Office 202, Yermasogia 4043 Limassol Cyprus. You will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
Returns must be made within 14 days of receipt. Return your items in the original packaging (if possible), with the tags still attached.
Please note that our exchange policy only applies in respect of identical goods or products purchased through the website of different color or size.
We do not allow returns or exchanges for the following:
- In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Returns Merchandise Authorization.
- Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
- Underwear or lingerie
- Products that appear worn or smell of perfume, deodorant or tan
- Products that are marked or damaged in any way
In order to ensure the above criteria has been met, all returns will be inspected from our returns department. If the product does not meet the listed criteria, we reserve the right not to issue a refund. In this instance, the item will be returned to the address provided on the original order.
Returns are usually processed within 5 business days of receipt and you’ll receive an email detailing your return once it has been processed.
Security is very important to us at MARINETALES and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always protected.