Frequently Asked Questions(FAQs)

Question HOW CAN I BROWSE YOUR WEBSITE?
AnswerBrowsing our e-shop is easy. You can start by looking through the menu sidebar on the top-left of the page. The drop-down menu will help you find the category that interests you. You can access any category simply by clicking on it.
Question HOW CAN ITAKE MY MEASUREMENTS?
Answer

  • Bust

Measure under your arms and around the fullest part of your bust.

  • Torso

Measure a loop from your shoulder, down the front of the body to the crotch and back up on the other side.

  • Waist

Measure around your natural waistline.

  • Hip

Stand with your legs together and measure around the fullest part of your hip.

 

TIP:Make sure the tape is untwisted. Don’t tug the tape too tight, but don’t leave it too loose either.

Question DO YOU HAVE A SIZE GUIDE?
AnswerYes, we do. To view our size guide please click here.
Question DO YOU HAVE A SHIPPING TERMS?
AnswerYes, we do. To view our shipping terms please click here.
Question DO YOU OFFER ANY PROMOTIONAL CODES?
AnswerWe do offer exciting promotions occasionally.

 

Make sure you’re the first to know about any exclusive offers by signing up to our newsletter or following us on Instagram and Facebook.

Question HOW CAN I SUBSCRIBE TO THE NEWSLETTER?
AnswerAt the bottom of the page you just have to type on the sidebar provided your email address and press the ‘Subscribe’ button.

 

Alternatively, you can create an account on the e-shop. This will automatically make you a subscriber and the shopping process will be easier. However, you do not have to shop immediately.

Question HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
AnswerYou will receive an e-mail that lets you know that your order has been dispatched and is on its way.
Question WHAT IF I CANNOT DECIDE WHICH PRODUCTS I WANT?
AnswerYou can save all the products that you are interested in buying on the ‘Wishlist’. This is a special separate category that allows you, at any time, to browse only the products that you have an intention to buy. In turn, this will help you choose which products you really want.
Question CAN I EXCHANGE AN ITEM?
AnswerIn case you would like to exchange an item, we would recommend returning the unwanted product back to us for a refund and placing a new order.
Question WHAT METHODS OF PAYMENT DO YOU ACCEPT?
AnswerWe have several payment options available:

  

Question IS MY PAYMENT INFORMATION SAFE?
AnswerYour payment details are strictly confidential. You can be assured that shopping with MARINETALES is safe!

 

Security is very important to us at MARINETALES and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always protected.

Question WHEN WILL I BE CHARGED?
AnswerPayment will take place as soon as you hit the Proceed button at checkout.